How to Renew Malaysian Passport in 1.5 hours


PANIC! Didn’t realize that our Malaysian passport has already expired until few days before Medan/Lake Toba trip. Since our house is near Kementerian Dalam Negeri (KDN), we decided to go to Jabatan Imigresen Malaysia (JIM) that is just inside the building to renew our passports. This is also one of the most efficient JPN/JIM branch in Kuala Lumpur because it’s the headquarter. It’s located just opposite Publika.

Renew Malaysian Passport - Jabatan Imigresen Malaysia/Jabatan Pendaftaran Negara (JPN) in Kompleks Kementerian Dalam Negeri

Renew Malaysian Passport – Jabatan Imigresen Malaysia/Jabatan Pendaftaran Negara (JPN) in Kompleks Kementerian Dalam Negeri

Renew Malaysian Passport

Renew Malaysian Passport - Queueing for Number

Renew Malaysian Passport – Queueing for Number

We reached at 10.18 am and queued for our numbers. After getting our queue number, we realized there were only 11 people ahead of us. There’s no need to fill in any form. Just need to show the officer our old passport and IC (identification card).

Renew Malaysian Passport - Passport Photo Taking

Renew Malaysian Passport – Passport Photo Taking

After waiting for 20 minutes, we proceed to one of the counters to get our photos taken (yes, you don’t need to bring your own passport photos anymore!). By 10.55 am (17 minutes wait), we’ve paid our passport renewal fee of RM 200 each for 5 years. We were told that we have to wait for an hour maximum to get our new passport. So, we drove to Publika for a cup of coffee at Room 203.

We went back to KDN and by 11.45 am, our passports were already done, waiting for us to collect. If you’re in a hurry, you can actually collect it some other day using your receipt instead of waiting for it to be done.

Renew Malaysian Passport - Receipt for Collection

Renew Malaysian Passport – Receipt for Collection

Total time needed for the whole process: 1 hour 27 minutes

Tips to speed up the process of passport renewal

Tip #1: Know your way in KDN

The building is quite big so it might take some time to reach the designated room.

Renew Malaysian Passport - Room A for Passport Related Matters

Renew Malaysian Passport – Room A for Passport Related Matters

Here’s a helping hand – As soon as you entered the building, turn right and take the escalator. Then, turn left to the room labeled “A” for passport renewal. Don’t be distracted by the bazaar at the lobby!! 😆

Tip #2: Get your documents ready

Renew Malaysian Passport - Queue Number and Documents Needed

Renew Malaysian Passport – Queue Number and Documents Needed

While queuing up for number, get your old passport and IC (identification card) ready. The officer will need to see them before handing you the number. Fiddling with your bag only when you need the documents will delay the process. Not only your time will be wasted, other people’s time will be wasted too!

Tip #3: Go on weekdays

Be prepared to wait for whole day if you plan to go on weekend. A friend of mine recently renewed his passport at UTC on a weekend and he waited from 8.30 am until evening! My recent experience at Sri Hartamas took me less than 1.5 hours. Another friend of mine went to the UTC branch on a weekday at 8 pm and got everything done in just 1 hour!! Daebak!

The good news? You don’t need to be there early (unless you’re going during the weekend)!

I believe that if everyone follow my advice here, the time needed to renew Malaysian passport can be reduced even more! Don’t you agree? 😉

Here’s the address and opening hours for both Sri Hartamas and UTC KL branch.

Sri Hartamas:
Jabatan Imigresen Malaysia (Immigration Department of Malaysia)
Wilayah Persekutuan Kuala Lumpur,
Aras 1, Kompleks Kementerian Dalam Negeri,
Jalan Sri Hartamas 1, Off Jalan Dutamas 1,
50551 Kuala Lumpur

Opening Hours:
Monday – Thursday: 7.30 am – 5.30 pm (Break time: 1.00 pm – 2.00 pm)
Friday: 7.30 am – 5.30 pm (Break time for Friday prayers: 12.15 pm – 2.45 pm)
Saturday/Sunday/Public holiday: Closed

UTC Kuala Lumpur:
Jabatan Imigresen Malaysia (Immigration Department of Malaysia)
Cawangan UTC Kuala Lumpur,
Aras 2, Wisma UTC,
Jalan Pudu (Pudu Sentral),
55100 Kuala Lumpur

Opening Hours:
Monday – Thursday: 8.30 am – 9.30 pm (Break time: 7.00 pm – 8.00 pm)
Friday: 8.30 am – 9.30 pm (Break time: 12.15 pm – 2.45 pm / 7.00 pm – 8.00 pm)
Saturday – Sunday: 8.30 am – 9.30 pm (Break time: 7.00 pm – 8.00 pm)

For full list of opening hours for Immigration Department of Malaysia (KDN) branches, click here:

P/S: Since they have recently changed passport vendor, the queues have been crazy. You guys might still need to be there early (4 am) to avoid finished number problem. Just remember to get your documents on hand while in the queue. If you arrive there at 7 am, you might need to be back another day for passport collection. Good luck!

GOOD NEWS! You can now renew your passport online here Do let me know your experience if you’ve tried it.

  1. Pui San

    April 8

    Hi dear, I wanted to ask will be making new passport same process as renew except that we don’t need to prepare for the old passport? 🙂 This sounds really fast even my parents went for KL UTC it took them few hours on weekday!!

    • Yes, it’s the same. My friend went to UTC KL during weekdays @ 8pm. All done by 9pm, even faster than me!

  2. Foong Pc

    April 12

    Thanks for this helpful guide! It’s good to see how efficient it is now. But only at this place right?

  3. abc-destiny

    September 4

    Thanks for this guide! 🙂

  4. sharon

    September 13

    Anyone knows what is the current situation of “passport shortage” that happened last month?

    • Charmaine Pua

      September 27

      Based on the comment from a reader above, seems like the process is still slower than before but considered improved already.

  5. Devendran Dev

    September 21

    HI … There is break time at Jabatan Imigresen Malaysia (Immigration Department of Malaysia)
    Wilayah Persekutuan Kuala Lumpur,
    Aras 1, Kompleks Kementerian Dalam Negeri,
    Jalan Sri Hartamas 1, Off Jalan Dutamas 1,
    50551 Kuala Lumpur
    Monday to Thursday
    Breaktime 1.00 pm to 2.00pm

  6. YiQuan Chua

    September 26

    26 SEP 2016 (Monday)
    I just wanted to update the readers that I came to this branch at 8am, took the number at 840am. It’s 1030am now and still not my turn yet. Please be prepared for some waiting time if you’re gonna come here. Thanks.

    • Charmaine Pua

      September 26

      Thank you for the update 🙂
      What time did you manage to collect your passport?
      Those who doesn’t want to wait can try online passport renewal.

      • YiQuan Chua

        September 26

        Finally collected at 12pm. Total 4 hours spent there. Breakdown as follow:
        Arrive at 8am
        Take number at 840am
        Have photo taken at 11am
        Paid at 1110am
        Collected at 12pm

        For my case I couldn’t do online due to error shown on their website “Cap cari anda yang tersimpan telah rosak atau tiada dan perlu dilakukan pengambilan semula…”

        • Charmaine Pua

          September 27

          Oh… that’s considered quite good already. My friend who renewed in Putrajaya couldn’t get hers on the same day.


    October 6

    Hi….may I know if we just need only the old passport and mykad for passport renewal? No need to pre-fill any forms and photo will be taken by the Officer?

  8. Bps Bhullar

    October 12

    Lined up in Hartamas Immigration Office at 7.10am this morning (12/10/16) to renew my passport, by which time there were already 40 ppl in front of me. The Office was opened at 7.35am and mothers with children and senior citizens were invited to come in first. As senior citizen, I received no 2012. I had to wait exactly one hour for my number to be called by which time the general queue number was running at 1067. There were initially 2 people attending to the counter marked ‘khas’, but one left the counter at 8am and never returned. It was at this time that the first person in the general queue was seen collecting his passport and exiting the Immigration Office. It was another one hour wait to collect my passport. What is more confusing is that the senior citizen after me was given a general number 1009 and he finished and collected his passport half an hour before I could collect mine.

    My question to Immigration Hartamas Office is what is the point in having a special counter for children and senior citizens when the service is far far slower than that of the general public. Is it not the intention to have a special counter so that these category of the public is less inconvenienced?

    From entering the Immigration Office to collection of passport – 2 hours 15 minutes.

    Many years ago there were Passport Machines. These machines now lie idle? What happened to this multi-million ringgit project paid for by tax-payers monies?

    • Thanks for sharing your experience! Yes, I was wondering about the machines as well 🙁
      Sad to see them just stood there, doing nothing.
      Anyway, 2 hours 15 minutes is considered as fast already based on the experiences I heard.

  9. Zosimo Jimeno

    October 15

    The last time I had a passport done was 10 years ago.
    In the online portal of Immigration Dept, it states that to have a new one done, I need my [1] current passport, [2] IC and [3] Birth Certificate.

    Seriously, do I need birth certificate?

    • Hmmm that’s weird, they didn’t request Birth Certificate when I went there personally.

  10. Loopy Andy

    October 18

    Thank you Charmaine Pua for all your details, done it today with new plastic print out passport really cool.
    Duration on 3 hours, on Shah Alam JPN. Reach 7:30 long Q (Tuesday), was the 35th, after payment there still number count to 50.

    Information left out on this page, please only wear black shirt, your shirt does not play any role on the outcome much, since only cut with your face only. Else you might need to wear those tom dick and harry free wear.. 😀

    • Haha, you’re welcome, Andy!
      Actually it’s not the color that matters, it’s the collar.
      It’s recommended to wear collared shirt. Or else you’ll have to wear their blazer.

      • Loopy Andy

        December 28

        Ok, that’s good to know let’s see what they could improve for the next 5 years when my passport expired.

        Honestly, why all the Government building look so old, where the pruntukan is billion billion every year.. 🙁

  11. Rachel Hughes

    October 26

    Renewed my passport today (26/10/16, Wednesday) at Kelana Jaya immigration. Relatively efficient process. I went at around 12.30 p.m. on the off chance that there might be a number left since I was in the area anyway, and received a number immediately. Was called and photographed within 15 minutes, then received new passport within 45 minutes. Very impressed at how efficient it was. Maybe I just got lucky, not sure, but it seems to be possible to get it done in the afternoon as well, not just the early morning ?

  12. MY

    October 31

    Hi, may I know where can we park our car for passport renewal at Sri Hartamas office and what’s the parking rate like? Would you recommend Publika or Kelana Jaya office if I could reach as early as 7am?

    • There’s free parking at Sri Hartamas office so I guess Publika is the best choice.

      • MY

        October 31

        Thanks Charmaine for your prompt advice

  13. rachel

    January 3

    thanks for the info! it help especially this is my first time to the hartamas one. dont think its a good idea to come when its near to festive time though, tried Pudu one last week on weekday day time, queue was 200+ until my turn so i gave up.

    830am reached Sri Hartamas one and took number, im the 97th
    930am only the officers started to handle the queue
    there was some ‘system down’ in between thus there were some moments of not progressing at all
    12pm finally get to take photo
    12.15pm paid
    2pm doors open after lunch break, us who are waiting for collection gets to enter earlier
    2.20pm passport renewing done

    **i double checked the website, not sure its updated or what but they actually have a lunch break at 1-2pm.

    • Charmaine Pua

      February 17

      Hi Rachel,
      Thanks for sharing! Yes, apparently they have lunch time now.
      Updated my post 🙂

  14. steven lim

    February 16

    Just renewed my passport yesterday at Sri Hartamas. Got there at 11.30, found out I also had to renew my IC – I haven’t lived in M’sia for a long time and the officers pretty much laughed when they saw my old IC. Managed to get it all done by 12.30pm including the renewal of the IC- went for lunch at Publika and went back to collect at 2.30pm. All was smooth and the officers were really friendly and helpful. Thanks to you, it was all very comprehensive and clear. Your blog made it really straightforward and easy.

    • Sharon Siew

      May 7

      Do you need to go to other location to get your IC renew? cause i think my IC has some probloem with the thumbprint 🙁

  15. Billy Chan

    February 17

    Your post is so famous that it come out the first search. I’m going to renew my passport tomorrow.
    Great thanks …. Billy Chan …..

  16. Michael Loh

    May 19

    Was there today (19 May 2017) to renew my wife’s and son’s passport (15 year old). Learnt we need photocopy (both side, 40 sen per page, got this done on Ground Floor) of IC at least of one parent and child.

    Also you will need the original birth certificate if your child is below 18 year old. Regarding this there is a different rule if child is born abroad, not sure please check with Jabatan Imigresen Malaysia.

    Can purchase retrieve your birth certificate on Ground Floor, assuming if you forgot bring along.

    Arrived : – 7.10am
    Waited and got number : – 7.38am (staff shall check for IC Passport Birth Cert)
    Took picture : – 8.00am
    Paid : 8:36am (fee MYR 200 each)
    Collected passport : – 9:30am (applicant must be present)

    Parking is free, when I left the car park, it was full. Staff are friendly and helpful – at least in Room A (passport renewal). Good office to renew passport as pretty efficient.

  17. Mei Yen Ch'ng

    May 24

    Did you need to bring a copy of your IC?

  18. Suat Yee Lau

    May 30

    Has anyone tried to renew online via that link? Does it work?

  19. EH TAN

    July 6

    I went to UTC Sentul to renew my passport today. After managed to find a parking lot behind the building which is quite smelly in back and dimmed alley, I thought I was too late to get a que number for renewal.

    When I reached the Immigration office at the 2nd of the building, the officer in charge of issuing que number just inform me to keep my ready filled up form and passport photos.

    He told me that my que number of 1164 issued at 9 pm, I should be able to get my new passport by 930 pm..

    I am a bit doubtful of his estimate but reply to him that it definitely fantastic new system if I can do it with in 30 minutes.

    After waited for 5 minutes, my number was called to proceed to the counter for processing of renewal with my IC and thumb print, which updating of my hp no’s.

    After took a photo in front of the camera next to the counter, I was told to wait to proceed to next counter for payment.

    After paid the RM 200 for renewal of passport, which is much cheaper than I had paid in 2012, I waited for another 10 minutes, about 925 pm for collection of my new passport.

    I am amaze with the new system of processing on passport renewal in Malaysia which we always thought that can only happen in our neighborhood country in the southern part !

  20. Cornelia Lim

    June 11

    Is it ok to go at 2pm so I only need to take 1/2 day leave?

  21. Phooi Lai

    June 11

    I tried apply online but I tried many times uploading the photo even resizing it . But it still didn’t let me get through . It said my photo is not jpeg file
    can anyone tell me how to do it? Thanks

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